Support & FAQ
Order process
Can I also pick up my order? No. Since I only do this part-time, I don't offer pickup. I simply don't have the time for this.
How long does shipping take? Within Germany, orders are usually shipped one day after purchase via DHL Warenpost (approx. 2-5 working days). About half of all shipments are delivered after 2 working days.
I am not satisfied. Can I return the mount? Cancellation of the purchase is possible within 30 days. The condition is that the mount as well as the adhesive are returned (unused / undamaged).
Can I get the mount as an STP / STL / GCODE file? No. Since the design is the basis of my part-time work, I will not share it.
What payment methods are there? You can pay with the following payment methods: Credit card and debit card (Visa, Mastercard, AMEX, Maestro, Discover, Diners, CUP and JCB) Giropay Immediately (Klarna) Paypal Advance payment (bank transfer)
What kind of glue is this? Sugru is an adhesive that hardens like a rubber. The adhesive can be removed without leaving any residue. However, this is a little more complicated after hardening. The glue is available in black, white, gray, red, blue or yellow. The glue can also be mixed with each other. This means that many color variations can be produced. The glue has a best before date. We store Sugru in the refrigerator to make it last longer. As soon as the order has arrived, the adhesive should be processed promptly. The working temperature of the glue is between -50 / +180 °C. The adhesive cures ~24 hours 3 mm / ~48 hours 5.5 mm / ~72 hours 8 mm at 21 °C. The longer you let the glue cure, the more likely it is that the mount will hold well. You can find more information about the adhesive in the TDS (Technical Data Sheet) from Sugru (under the FAQ).
Does the adhesive also hold at high speeds? According to user reports, 299+ km/h is no problem. This also applies to naked bike riders :-)
Can the mount also be removed again? Removal is only possible to a limited extent and also depends on the contour of the helmet. However, this can be done by carefully cutting into the adhesive. Therefore, if you are already thinking about removing the mount again during installation, I advise not to use the full 3.5 g and to apply it only on the outer contact surfaces. Any residue remaining on the helmet and mount can then be removed little by little with a fingernail. This will then leave no marks on the helmet.
Why are no 3M adhesive pads used? The surface that needs to be bonded is not flat, but curved (depending on the helmet) around several axes. Flat adhesive strips are therefore not really suitable. The grooves that inevitably arise during 3D printing also do not provide an ideal bonding surface there. The adhesive pads are also not available in colour. I looked for an adhesive that is suitable for all requirements. For helmets that do not have such a complicated contour, we offer 3M adhesive pads in the shop under accessories.
Mounting
Mount
I can't find a holder for my helmet in the shop. Can I have one created? If there is no mount for your helmet in the shop yet, I can also make mounts for your helmet. Write me a message using the contact form or by email. I'll get in touch as soon as possible. It usually takes me around 1-2 weeks to create a model because I do it part-time. Depending on how popular the helmet is and how much effort I estimate, mounts can be created for around €30. However, to create a mount I need a 3D scan of the helmet, a cast or the helmet itself. If you live near Witten, you can also bring your helmet by by appointment. A 3D scan only takes a few minutes. With an iPhone with Face ID you can also create sufficiently good scans yourself. Many common file formats are possible here. However, *.glb is preferred. If you would prefer to send a print, you will find instructions below on how to create such a print. I usually send pictures of the first 3D models as well as photos of the first 3D printed prototype (only for a print). I can send you the prototype upon request. This can then be used to check the fit and also the functions of the helmet.
Are there other colors too? The default color for the mount is black. Other colors can also be printed upon request. There may also be delivery delays (approx. 2-3 additional days). I'll let you know which colors I have in stock and when delivery can be expected. Special colors cannot be exchanged.
My Quickclip is stuck in the holder. How can I remove it? To loosen a stuck clip, I recommend using water pump pliers so that they rest on the holder on the one hand and press the clip out of the holder on the other. When squeezing the pliers, make sure that both legs of the Quickclip are pressed together with your free hand. This means that a stuck clip can be removed very easily and without causing any major damage.
The Quickclip only goes into the mount with difficulty. What can I do? In rare cases, I may need to rework the fit on the clip with a file so that the clip slides a little better into the mount. Unfortunately, this ribbing (~0.18 mm layer thickness), which can cause this slight sticking, cannot be avoided in 3D printing. Further tips under "How can I rework the mount?"
My Quickclip wobbles in the mount. What is wrong? For use, I recommend the original GoPro Quickclips, which offer a bit more security thanks to the additional rubber. From experience, I can say that other Quickclips are not always dimensionally accurate.
Why are there already scratches on my mount when it was delivered? Since there may be minor inaccuracies in the area of the clip attachment, the accuracy is tested with an original GoPro clip. Unfortunately, this can result in slight scratches on the surface.
Why does the article text state that the mount is only a sample? Since not all mounts can be tested by me, the printed model is only offered as a sample.
How can I rework the bracket? A little post-processing is of course possible. I use a small metal finishing file for this. If there is no file available, I would use sandpaper. However, depending on the grain size, this can quickly become clogged. So keep an eye on the condition of the sandpaper here. With this I remove a small amount of material on the sides (green). This usually provides a solution if something gets stuck. A small edit on the main surface (blue) improves the clip's sliding in the holder. The fit between the holder and the Quickclip should always be checked. The surface can then be smoothed a little again with a little heat treatment. (Lighter or very carefully with a small heat gun). This should allow the micrograph to darken slightly again. Please proceed very carefully.
Documents & Downloads
Assembly instructions for action cam chin mount (Sugru adhesive)
Sugru Technical Data Sheet
Alternative instructions for 3M adhesive
German
English